What are the shipping terms available?
Registered Shipping with Signature Only
All of our mail is shipped via FedEx or DHL and requires signature upon receipt, all of our packages must be signed for by the registered cardholder for security purposes at the billing address. We do not deliver to PO Boxes and we will ship only to customers residing in the EU/EEA. Registered trackable FedEx or DHL is charged at 25 EUR/35 USD per package. Multiple items will be posted within one package. All items are available and are ready for shipment and are usually processed within 1-3 business days Monday to Friday excluding Bank Holidays. Items which weigh more than standard will incur a higher postal cost which will be calculated at cost and communicated to you.
Are orders trackable?
When Distinguished Pens ships your order, you will receive a confirmation of the tracking number for your shipment. You will then be able to check the status on the Courier’s website accordingly.
Import tax or duty
It is important for you to note that important tax or duty is solely the responsibility of the buyer. Returned shipments that are refused due to such charges cannot and will not be accepted. Please contact us directly on firstname.lastname@example.org should you have any queries before you purchase and we will try to answer them as best we can.
Each country has different rules regarding import duty in particular countries within the EU/EEA therefore we advise you to be mindful of the import duty cost which is your responsibility.
Please let me know your refund policy
This is available and detailed on our returns page, should you require any further clarification or have any questions then please do not hesitate to contact us on email@example.com
Do you buy or sell rare pens or pencils?
Yes we do, please contact us at firstname.lastname@example.org with specific details of your enquiry.
How reliable is your Customer Service?
Customer service is always our first priority. We always welcome your questions, comments or concerns about our products and services.
What are your privacy terms?
How wide is your selection of products?
We boast a huge selection of products. Last but not the least we bring you a wide range of quality rare pens and pencils to suit all budgets and tastes.
What type of collectibles do you buy and sell?
– Vintage Writing Equipment